Returns Procedure

We hope you will be pleased with your purchase. However, there may be times when you need to return your product and we have devised our returns procedure to be as simple and understandable as possible.

Unwanted Products

Gizoo will refund or exchange any unwanted products providing reasonable care has been taken of the products. If you wish to return any goods please call (0800) 376 2425 to obtain a returns number (RMA number) and the details of how to return your products.

Your desire to return products should be notified to Gizoo within 7 working days after the day of delivery. Products should be returned to Gizoo with their original packaging. No returns can be accepted without an RMA number, or after this time.

If we find that the product has not been returned to us in a reasonable condition, we reserve the right to refuse a refund for the item.

The customer is expected to pay the return postage costs.

This does not affect your statutory rights.

Faulty Products

Our goods should arrive in excellent condition. However, if a product arrives damaged, incorrect or faulty, we will be happy to refund or exchange the product as appropriate. We will also pay for the return postage. If you wish to return any damaged, incorrect or faulty goods please call (0800) 3762425 to get a returns number (RMA number) and the details of how to return your products.

Faulty products should be reported within 7 days starting the day after the product has been delivered.

After the 7 day period faulty goods can be replaced in accordance with any warranty provided by the manufacturer.

All returns must have an RMA number and returns will not be accepted without an RMA number.

This does not affect your statutory rights.

Responsibility for Returned Goods

Please note: Any goods returned are the responsibility of the sender and we recommend sending them back by a registered or recorded method. Gizoo cannot accept responsibility for any returned goods lost in transit. We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge incurred in delivering the returned product will also be given in the instance of incorrect, damaged or faulty goods.