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Hassle-free Returns

We hope you’re pleased with everything you order from Gizoo. However, we understand there may be times when you need to return an item to us, and want to make sure it’s a simple and hassle-free process.

Unwanted Products

Gizoo will refund or exchange any unwanted items, providing reasonable care has been taken of the products and they are returned in their original condition. If you wish to return any goods please contact us to obtain a returns number (RMA number) and details of how to return your items.

You can let us know that you’d like to return unwanted products any time up to 14 working days after the day of delivery. Products should be returned to Gizoo undamaged and with their original packaging. No unwanted returns can be accepted without an RMA number.

If any product has not been returned to us in a reasonable condition, or we do not receive one or more items, we reserve the right to refuse a refund .The customer is expected to pay the return postage costs for any unwanted products.

Faulty Products

If any product arrives damaged, or is faulty on arrival, we will be happy to refund or exchange it for you. We will also cover the costs of returning it to us. If you wish to return any damaged, incorrect or faulty goods please contact us to obtain an RMA number and details of how to return your products.

If any fault occurs within 30 days of delivery, we will provide a full refund or exchange. For items which develop a fault more than 30 days after delivery to you, we’ll provide a replacement in accordance with the manufacturer’s warranty terms.

This does not affect your statutory rights.

Responsibility for Returned Goods

Please note: Any goods returned are the responsibility of the sender and we recommend sending them back by a registered or recorded method. Gizoo cannot accept responsibility for any returned goods lost in transit. We will refund the price of the item or exchange the product once it is received by us. A refund of the delivery charge incurred in delivering the returned product will also be given in the instance of incorrect, damaged or faulty on arrival goods.